Ops teams had no reliable, live view of where their fleet, ambulances or critical assets were — leading to ETA guesswork, misuse and unexplained delays. We built the GPS ingestion, live map and alerting layer — and plugged it straight into dispatch and CRM.
The gap between "we have GPS trackers" and "we actually run ops on them" is enormous. The problems ranged from operational to life-critical:
Not another siloed dashboard — a GPS ingestion + live-map + alerting layer that integrates directly into dispatch, CRM and analytics.
Vendor-agnostic ingestion — support multiple tracker protocols (TCP, HTTP, TK-family, custom) into a common event stream.
All assets on one map, colour-coded by state (idle · moving · in-service · offline · fault). Filter by fleet, region, driver.
Custom zones — depot, service area, restricted zones. Alerts on entry, exit or dwell.
Timeline of every trip with stops, idles, deviations — replayable for audits or disputes.
Live ETA based on current location + traffic + historical patterns — shared with customers and dispatch.
Speed, harsh braking, over-speeding, idle-with-engine-on — rolled up into a driver score.
Severity-based routing to Slack / WhatsApp / SMS. Noise-suppressed so alerts still get read.
Every asset event pushed into the CRM and dispatch — no siloed dashboards for the ops team to check.
Trackers → protocol adapters → normalised event stream → live-state store + history → dispatch, CRM & BI.
Response times became measurable, ETAs became trustworthy, and asset misuse was caught early — critical especially in life-safety scenarios where visibility isn't a nice-to-have, it's the product.
We've built tracking systems where a delay isn't just annoying — it's dangerous. Let's talk.